FAQ
Frequently asked questions
Orders are typically prepared within 0–1 business days. Once shipped, delivery usually takes approximately 5–9 business days. Shipping times may vary depending on your location and carrier operations.
Yes. We offer free standard shipping on all orders delivered within the United States, with no minimum purchase required.
If you need to cancel your order, please contact us as soon as possible. Cancellation requests can usually be accepted only before the order enters processing or shipment. Once fulfillment has begun, cancellation may no longer be possible.
You may return eligible items within 30 days of delivery. Products must be unused, unworn, and returned in their original packaging with all tags included. Return shipping costs are the responsibility of the customer.
After we receive and inspect your return, approved refunds are issued to your original payment method. Refund processing may take up to 7 business days, depending on your payment provider or bank.
Please contact us as soon as possible at support@kyrenaustin.com. Include your order number, photos of the item and packaging, and a brief description of the issue so we can review your request and provide an appropriate solution.