Shipping Policy

We work to prepare and deliver every order as efficiently as possible. Below you’ll find important details regarding order handling times, shipment estimates, delivery timing, cancellations, and shipment-related issues.

Shipping Overview

• Daily Processing Cut-Off: Orders placed before 4:00 PM (GMT-4) are generally prepared for processing on the same business day.
• Preparation Time: Most orders require approximately 0-1 business days for handling and fulfillment.
• Estimated Transit Time: Shipments typically arrive within approximately 5-9 business days after dispatch.
• Shipping Cost: Standard shipping is provided free of charge for all orders shipped within the United States.

Order Handling & Fulfillment
After your order is successfully submitted, you will receive an order confirmation email acknowledging receipt of your purchase.

Our fulfillment team then begins preparing the order for shipment. Handling times generally range between 0-1 working days, although additional delays may occasionally occur during high-demand periods, holidays, inventory updates, weather disruptions, or operational circumstances outside our control.

Once your package is dispatched, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

Estimated Delivery Timeframes
Following shipment, most deliveries arrive within approximately 5-9 business days depending on carrier operations, shipping destination, transportation conditions, and regional logistics.

Delivery estimates are provided for reference purposes only and are not guaranteed arrival dates.

Delivery Partners
To help facilitate nationwide delivery coverage throughout the United States, we work with established shipping carriers and logistics providers, including:

• UPS
• FedEx
• USPS

The shipping provider selected for each order may vary depending on delivery location, package dimensions, operational availability, shipping efficiency, and regional carrier coverage.

After a shipment has been transferred to the carrier, transportation, tracking updates, and final delivery operations become the responsibility of the selected shipping provider.

Free U.S. Shipping
We currently offer complimentary standard shipping on all orders delivered within the United States, regardless of product value, quantity, or package size.

Shipping Delays & Tracking Assistance
Unexpected shipping interruptions may occasionally occur due to severe weather, carrier backlogs, customs procedures, address verification issues, transportation disruptions, or peak seasonal demand.

If your order appears delayed, we recommend first checking your tracking information for updated carrier activity.

Please allow an additional 2 business days beyond the estimated delivery window before contacting us regarding a delayed shipment.

If your package still has not arrived after this additional timeframe, please contact us at support@kyrenaustin.com and include your order number so our team can investigate further.

Order Cancellation Requests
If you wish to cancel an order, please contact us immediately at support@kyrenaustin.com.

Cancellation requests can generally only be accommodated before fulfillment or shipment begins.

Once an order enters processing, packaging, or carrier dispatch stages, cancellation may no longer be possible. In such cases, customers may need to follow the applicable return procedure after delivery.

Incorrect, Missing, or Damaged Shipments
Although all orders undergo packing and inspection procedures before shipment, occasional issues may still occur during transit or fulfillment.

If you receive an incorrect item, damaged product, or incomplete order, please contact us as soon as possible at support@kyrenaustin.com.

To help us review the issue efficiently, please provide:

• Your order number
• Clear photographs of the item received
• Images of the packaging materials and shipping box
• A short explanation of the issue

Once reviewed, our team will work toward an appropriate resolution, which may include replacement items, corrected shipments, or other assistance where applicable.

Shipping Address Responsibility
Customers are responsible for ensuring that shipping information entered during checkout is accurate and complete.

We are not responsible for delays, failed deliveries, or losses caused by incorrect, incomplete, or undeliverable address information supplied during the ordering process.