Return and Refund Policy

Return Policy Overview

• Return Eligibility Period: Within 30 days after delivery
• Restocking Charges: No restocking fees apply
• Refund Processing Time: Up to 7 business days after approval
• Return Shipping Expenses: Covered by the customer

Eligibility for Returns
Items may be returned within 30 days from the date your package is marked as delivered.

To qualify for a return, products must remain unused, unworn, unwashed, and returned in their original packaging with all tags, inserts, accessories, and packaging materials included.

Requests submitted outside the eligible return timeframe may not be accepted.

How to Request a Return
Before sending any item back, please contact our support team at support@kyrenaustin.com with your order number and the reason for the request.

Returns sent without prior authorization may be refused or delayed.

Once your request is reviewed and approved, we will provide instructions explaining how and where to return the package.

Packaging Requirements
Customers are responsible for packaging returned items appropriately to help prevent loss or damage during transit.

We recommend using protective packaging materials and a trackable shipping method whenever possible.

Return Shipping Costs
Unless otherwise stated, customers are responsible for all return shipping expenses associated with sending products back to us.

Original shipping charges, carrier fees, customs duties, taxes, or import costs may not be refundable where applicable.

Refund Processing
After the returned package arrives, it will be reviewed to confirm compliance with our return conditions.

If approved, the refund will be issued to the original payment method used during checkout.

Refund processing may take up to 7 business days depending on banking institutions, payment providers, and transaction processing times.

We do not apply restocking fees to approved returns.

Exchange Requests
If you would like to exchange an item for another size, variation, or product, please contact us at support@kyrenaustin.com with your order details and requested exchange information.

Exchange availability depends on current stock levels and product availability at the time of processing.

Order Cancellation Requests
If you need to cancel an order, please contact us as soon as possible at support@kyrenaustin.com.

While we will attempt to accommodate cancellation requests, orders that have already entered fulfillment, processing, or shipment stages may no longer be eligible for cancellation.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or incorrect, please notify us promptly after delivery.

To help us investigate the issue efficiently, please send:

• Your order number
• Clear photographs of the item received
• Images of the shipping packaging
• A brief description of the issue

Please email all information to support@kyrenaustin.com.

After reviewing the case, we will work toward an appropriate resolution, which may include replacement items, exchanges, corrections, or other suitable assistance where applicable.

Additional Information
Further terms, limitations, and conditions may apply depending on the nature of the order, product category, or shipping destination.

For more information, please review our Terms of Service.